Luxe Beauty Supply wants you to be satisfied with your order, however due to sanitary and hygienic restrictions, Luxe only accepts unworn, un-tampered hair, under the guidelines of our Store Policy. All units must meet strict criteria to be eligible for an exchange or store credit and are subject to inspection by qualified staff and eligibility is determined at their discretion. These units are NEVER restocked as new and are sold only as open-box buys where that information is disclosed. Luxe reserves the right to refuse your ineligible unit and will return it to you at your cost.
All items are subject to a 15% restocking fee; that will not be waived or returned, even if that item is deemed ineligible for a return or exchange.
Returned merchandise are eligible for exchanges and store credits. Luxe does not offer cash refunds for returned items. Please make yourself aware of this policy and contact us with any questions BEFORE your purchase.