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Return An Item

STEP 1
REQUEST AN RMA NUMBER (Return Merchandise Authorization)

  • Once you are logged in, click on "Completed Orders" as shown below

 

  • Select the items you want to return from your list of completed orders

  • Complete the form and click on "Submit Return Request"

 

Step 2
PACK YOUR ITEM

  • Place your item in the original manufacturer's packaging
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.

 

STEP 3
SHIP YOUR ITEM

  • The RMA number must be clearly written on the outer box.
  • You can download and print a "Pre-Filled RMA Return Label". Please note these are not postage paid. 
  • We recommend you ship via insured ground service with a tracking number.
  • Return shipping charges are the responsibility of the customer.
  • We are not responsible for lost or damaged packages.


Return Address
Luxe Beauty Supply
2477 Crain Hwy,
Waldorf, MD 20601

Please see Product Eligibility and Product Ineligibility to ensure your order is eligible for return. 

 

Forms you can download:

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Comments

  • Avatar
    Paulette Agbenu

    I would like to exchange an item I purchased at the end of April. I ordered 6 packs of Kadi Bomb twist but did not actually use the hair until a week ago. The number 30 is not a good color and I would like to exchange it for a different color. Can I return the unopened package for a color 33? Thanks, Paulette Agbenu

  • Avatar
    Paulette Agbenu

    By the way. I ordered 4 packs of #4 and 2 packs of #30. I only need to exchange one pack of the #30 for a #33. Thx

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