Our goal is to ensure your complete satisfaction If, for whatever reason, you are dissatisfied with your purchase, you can return it to Luxe Beauty Supply within seven days of receipt and subject to conditions below. Once we receive and inspect your items, we will credit your Luxe account. Please allow 3-5 days for a credit to appear on your account. All items are subject to a 15% restocking fee. We do not offer cash refunds.
Due to sanitary and hygienic restrictions, Luxe only accepts unworn, un-tampered hair, under the guidelines of our Store Policy. All units must meet strict criteria to be eligible for an exchange or store credit. Luxe reserves the right to refuse your ineligible unit and will return it to you at your cost. To ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions upon receipt: Inspect your item as much as possible without removing it from the original packaging. Items removed from original packaging and hairnets have a less likely chance of being accepted for an exchange.
If the color or style is incorrect, please do not tamper with the unit any further, simply log into your Luxe account within seven days of receipt to request an RMA#.
Luxe strongly advises against trying on a unit but understands that it might be necessary when making a decision. When observing a unit, do not try it on your head, cut the lace, comb or finger the hair, pull any curls apart, comb or brush the unit, spray the hair, add any products to the hair or baby hairs.
The following items are not eligible for exchange or store credit. Any final sale, clearance, sample sale or close-out item. Accessories (non-hair items including but not limited to combs, brushes, spray bottles, mannequin heads, clips, pins, clamps, wig holders, rollers, scarves, caps, etc. Wet Products, glues, adhesives, removers, tapes, shampoos, conditioners, treatments, sprays, mists, moisturizers, creams, gels, soaps, alcohol, etc. Appliances (including but not limited to steam roller sets, hot curlers, pressing combs, curling irons, flat irons, blow dryers, etc.) Custom units, Braiding Hair, Any hair that appears worn, fingered, or combed out. Lace units where the lace has been cut away, tampered with or removed for any reason Items that are not in original packaging and do not have all manufacturer tags cards and hair nets attached. Items that have not received a Return Authorization Number (RMA) before receipt at our Exchange Department. Any lace wig not returned with free super tape promotion or any free with purchase accessories. Fashion Jewelry included but not limited to earrings, watches, bracelets, studs, necklaces, rings, etc. Any hair that has been handled or altered in such a way that will prevent the item from being restocked in its original condition or resold. This includes hair that has any foul smelling odors as a result of being exposed to foul smelling odors or cigarettes**
Shipping Cost on Exchange
Return shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item.